Terms and Conditions of Purchases and Refunds

1. Definitions

In these Terms and Conditions:

‘goods’ includes documents, publications, e-books and other merchandise.

‘services’ or ‘service’ includes retreats, seminars, courses, mentorships and events.

‘Kate’, ‘we’, ‘our’ or ‘us’ means Kate Chiffey-Gray sole trader.

‘website’ means one of the websites of Kate Chiffey-Gray, including those appearing at katechiffeygray.com and xm425.infusionsoft.app

2. General

2.1 These Terms and Conditions apply to any purchase of goods or services from us through the website.

2.2 These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments if you use the website after those amendments have been posted.

3. Contract and price

3.1 All prices displayed on the website are in Australian Dollars and inclusive of GST, unless otherwise indicated.

3.2 Description of goods, services and prices may be subject to change or correction at any time. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error (e.g. goods or services are displayed for the wrong price), we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired. You may be required to provide your credit card or bank details to us for the purpose of issuing a credit to your credit card or bank account in the amount of any cancelled order.

3.3 By submitting an order via the website you warrant that:

– you are capable of entering into a legally binding contract with us,
– you are authorised and able to make payment via the method you have chosen,
– the payment information you have provided is correct, and
– your purchase is not made for the purpose of commercial resale.
– you will complete any payments owed to us until the total amount has been paid.
– on the due date clear funds are available in your nominated account to meet the direct debit payment.

3.4 A contract for purchase is only formed once we have accepted an order by accepting payment.

4. Payment method

Payment can be made with valid credit cards (Visa, Mastercard) or by PayPal. We will deduct all amounts owing at the time of processing your order. If we are unable to deduct from your credit card the total amount owing to us in one transaction, we may process any number of transactions on your credit card or through paypal until the total amount owed to us is paid.

5. Delivery

5.1 Delivery of tangible goods will usually take place 5 to 10 working days after acceptance of an order. However sometimes goods or services can be temporarily or permanently unavailable due to circumstances outside our control. The Society is not liable for any loss or damages arising from delays in delivery or failure to deliver the goods to you (although you may request a refund if you do not receive goods properly ordered: see section 6 below).

5.2 We do not ship goods to addresses outside Australia.

5.3 All relevant details for attendance at a live event will be made available approximately 3 to 30 business days prior to the event, or on the same day as the event at the latest.

6. Refund/cancellation policy

6.1 Should you receive incorrect, damaged or faulty goods, please contact us within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before actioning an exchange, credit or refund request. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.

6.2 If you notify us in writing more than 31 days before a service starts that you are unable to or no longer wish to attend, you may choose to have a refund issued to the value of 65% of the full cost of that service (Minus any Non-Refundable Deposits). No replacement delegate will be allowed attend in your stead unless agreed to by us. This decision will be at our discretion.

6.3 If you notify us in writing less than 31 days and more than 15 days before a service starts that you are unable to or no longer wish to attend, you may choose to have a refund issued to the value of 25% of the full cost of that service (Minus any Non-Refundable Deposits). No replacement delegate will be allowed attend in your stead unless agreed to by us. This decision will be at our discretion.

6.4 If you notify us in writing 14 days or less before a service starts that you are unable to or no longer wish to attend, no refund will be issued. No replacement delegate will be allowed attend in your stead.

6.5 To claim a refund, exchange, credit or for further information please send an email to support@katechiffeygray.com

6.6 We intends to run live programs as advertised but reserve the right to change the programs without notice and to cancel if there are insufficient registrations.

7. Outstanding or Overdue Accounts

7.1 In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and also including legal demand costs.

7.2 Overdue accounts will be subject to interest at the rate of 5% per month, calculated for the period the account is due until the date it is paid.

8. Photography

By attending a service, you acknowledge that your photo might be taken and you consent to the taking and use (including in any publication, production or video) of any such photo or media by us in whole or in part, and in conjunction with any words or drawings, in electronic or print form.

9. Confidentiality

We do not collect any personal data from you without your knowledge or consent. All your personal data disclosed to us shall be treated as confidential by all our employees, volunteers, assistants and helpers. We have implemented procedures and workflows so that we ensure that your personal data will be treated with utmost respect considering the principle of using your personal data lawfully, fairly and ethically only by specific people for specific purposes where is relevant for their workflow, keeping it secure and at your disposal by request.
For more information please see our Privacy Policy.

10. Law

These Terms and Conditions are governed by and construed in accordance with the laws of Queensland. The parties irrevocably submit to the exclusive jurisdiction of the courts of Queensland.

11. 11th Hour Program

The following is only for people who have purchased the 11th Hour Program.

11.1 Tasks will be given to you during your program and have a requirement to be met. If you fail to submit these tasks more than once and no more than twice during the program you may be asked to leave and no refund will be given. This decision is at our discretion.

11.2 The 11th Hour program comes with access to the program for 20 weeks. Once you have had access to the program for 20 weeks you will have your access rights removed. You will have the option to sign up on a month by month basis at $300AUD per calendar month.

12. Proximity Program

The follow is only for people who have purchased the Proximity Program.

12.1 Your first 30 days in Proximity are a probation period. In this time you will be evaluated on different aspects of your business & leadership including your willingness, drive & ability to take action.

12.2 You will not know what is required until the start of your 30 days. 

12.3 Probation period will commence on the date of launching the Proximity Programs next intake.

12.4 At the end of the 30 days we reserve the right to terminate your contract to Proximity. No monetary subsidy will be given if the contract is terminated.This decision is at our discretion.

12.5 At the end of the 30 day probation period, if we decide to terminate your contract to proximity, any further costs will be cancelled however you will not have your Non-Refundable deposit returned for any reason.

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